AI Complaint Handler — Turn Angry Customers Around
What You Get
Paste any complaint or difficult customer message — get a complete response package ready to send immediately.
Every package includes:
- Situation Diagnosis — escalation level (1–5), customer emotion, business risk rating
- Root Cause Analysis — what triggered it + what NOT to say
- 3 Ready-to-Send Responses — warm, firm, and solution-forward versions
- Recommended Response — which one to use and why
- Follow-Up Script — what to say if they reply negatively
- Internal Action Checklist — steps to take beyond the reply
- Prevention Insight — one process fix to stop this complaint happening again
Sample Output
Complaint received (Google Review, 1 star):
"Ordered 3 days ago, still not delivered. No tracking update. Terrible service, never ordering again."
Escalation Level: 2 — Demanding customer
Risk: Medium — public review visible to all
Response A (Warm & Empathetic) — Recommended:
"Hi [Name], thank you for reaching out. We completely understand how frustrating it is to wait without updates — that's not the experience we want for you. We've flagged your order for urgent review and will personally follow up within 2 hours with a tracking update. Please DM us your order number so we can prioritize this for you. — [Your Business Name]"
Platforms Supported
Google Reviews · Shopee · TikTok Shop · Amazon · Facebook · WhatsApp · Email · In-person
Business Types
E-commerce · F&B · Logistics · Retail · Freelance · Service businesses
