Customer Discovery Call

Who it's for

Founders, salespeople, and PMs with a prospect or user interview coming up — and 30 minutes to prepare. For anyone who demos too early, asks only surface-level needs, and loses deals without ever learning the real buying motivation.

What you get

A discovery companion that works the whole arc of the call:

• Scope & readiness — pick the call type (cold, scheduled, post-demo, churn-risk, or JTBD research); each gets a different question structure.
• Time-aware prep — a full plan if you have an hour, or three firefighting implication questions if you're already in the meeting.
• Pre-call research — what to learn before you dial, so you never burn the customer's patience on questions you could have Googled.
• Implication-heavy question script — the SPIN questions that move a problem from "annoying" to "must solve."
• In-call follow-up prompts — the one-more-question that closes the deal.
• 5-minute post-call debrief — real quotes, unanswered questions, a next-step hypothesis, and a follow-up angle.

Why it's different

• Deals are won or lost in discovery, not in the demo — the whole method optimizes the call you usually wing.
• Implication questions over problem questions — loss aversion beats gain-seeking.
• Situation questions used sparingly — do your homework, don't waste senior buyers' time.
• Silence is a tool — answers after a 5-10 second wait carry 3× the information.
• No pitching during discovery — understand their world before you introduce yours.

Good starts

• "I have a prospect meeting in an hour — what should I ask?"
• "Customers vanish after the demo. Help me run a real discovery call."
• "Prep me for a JTBD user interview."
• "My customer's problems are too vague — how do I dig in?"

Languages

The setup, working steps, and output follow the language you type — usable in English, 中文, 日本語, and other languages the model supports.