Review Response Writer

Every future customer reads your replies before they read your reviews. One defensive sentence in a public reply can cost more business than the bad review itself. And silence reads as not caring.

Review Response Writer produces replies that work:

Sound like a person, not a template. Each reply is written fresh for the specific review — referencing what the customer actually said, not pasting corporate platitudes.

Short enough to read. The skill keeps public responses tight — long enough to show you care, short enough that people actually read them.

Route resolution offline. The public reply acknowledges the issue and moves the conversation to a private channel. You never litigate details in public.

Never defensive, never groveling. Take responsibility where it's due, don't accept blame that isn't yours, and never argue with the reviewer in public.

Two outputs for every review: Public reply (for Google, Yelp, or the review platform) and Private follow-up (for direct outreach to resolve the issue).

Automatic guardrails: The skill scans every draft for banned phrases — defensive language, empty promises, admissions of liability — and replaces them before you see the output.

How it works: Paste the customer review and tell the skill your business type. It classifies the review type, drafts a public reply and private follow-up, and runs a safety scan.

Who it's for: Small business owners, restaurant operators, contractors, and service providers who get customer reviews on Google, Yelp, or industry platforms.

What you get: Two ready-to-use drafts for every review — a concise public reply and a private follow-up message.