Free Zendesk and Intercom Macro and FAQ Builder

Turn repeated support questions into reusable, policy-gated support assets.

You get

• ticket theme and volume table
• macro library by issue family
• customer reply, variables, policy dependency, escalation trigger, tags, and queue for each macro
• friendly, concise, firm, and de-escalation variants where useful
• escalation matrix for billing, security, privacy, legal, access, abuse, and exceptions
• FAQ and knowledge-base drafts
• missing-policy questions and pre-publish QA

Works with

Zendesk, Intercom, Help Scout, email, or any help center where you can paste or import the finished copy.

Safety by design

The package uses NEEDS POLICY when the source does not authorize a promise. It does not ask for passwords, full payment details, access tokens, or unnecessary personal data. Live macros still require a support lead's review.

Free one-time download. Run locally in a compatible AI client. No helpdesk login or extra API key is required by the package.