Local Review Reply + SMS Ask Kit

Turn real local customer reviews into human-reviewed reply drafts, SMS ask drafts, recovery notes, escalation notes, and weekly review logs.

把真实客户评论整理成可人工复核的公开回复、短信邀约、私下挽回、升级说明和周报记录。

Who It Is For

• Local restaurants, salons, dentists, contractors, and other local service businesses
• Local marketing agencies managing reviews for clients
• Business owners who want a simple review-response workflow without automation risk

What You Get

• Business profile template
• Review input CSV template
• Public reply output template
• SMS ask template
• Escalation note template
• Weekly review log template
• Restaurant, salon, dentist, and contractor examples
• 40 fictional sample reviews for testing and demonstration

How It Works

1. Fill in the business profile.
2. Add real customer reviews to the review input template.
3. Sort each review by category and risk level.
4. Draft a public reply, SMS ask, recovery note, or escalation note.
5. Review everything manually before using it.
6. Summarize weekly themes in the review log.

Sample Before / After

Before:

Service was fine, but I waited 40 minutes and nobody explained what was happening.

After:

Thank you for the feedback. Sorry that the wait was this long and that we did not explain the delay clearly. We will share this with the team and review how we handle front-desk updates during busy periods.

中文示例：

谢谢你留下反馈。抱歉这次让你等了这么久，也没有及时说明情况。我们会把这个问题转给门店团队，检查当天的排队和前台沟通流程。

Trust and Safety

• No automatic review posting
• No automatic SMS sending
• No fake review generation
• No promise to remove bad reviews
• No promise to improve ratings
• Legal, medical, discrimination, safety, refund, threat, and other sensitive cases must be escalated to a human owner

All outputs are human-review-ready drafts only.