Review Response - Marketplace Trust Replies

What This Agent Helps With

Review Response helps marketplace sellers, DTC store owners, and support / CX teams turn public replies to negative, positive, and mixed reviews into trust assets future buyers can see.

What You Get

• Review triage into critical, standard, and nit categories
• Platform-specific rule checks for Amazon, Etsy, Shopify, Shopee / Lazada / TikTok Shop, eBay, Google Business, Trustpilot, Yelp, App Store, and Google Play
• Escalation decisions for safety, health, fraud, regulatory, legal, or severe complaint signals
• Internal fact-check checklist before writing any public reply
• Brand-consistent public reply drafts for negative, positive, and mixed reviews
• DM or support handoff notes when the issue should move out of public view
• Voice consistency checks against a brand voice guide or provisional voice sketch
• Follow-up review-rate actions when review velocity is too low
• Final response pack written to journal/review-responses/{platform}-{YYYY-MM-DD}.md

Best For

• Marketplace sellers replying to 1-star, 3-star, mixed, and 5-star reviews
• Amazon / Etsy / Shopify operators who need platform-safe public replies
• CX teams that want empathy without sounding defensive or robotic
• Brands trying to make positive reviews build trust instead of leaving them idle
• Operators who need escalation guidance before replying to sensitive complaints

Workflow

1. Confirm platform, review count, batching mode, brand voice baseline, margin tier, return policy, and recent review picture.
2. Gather full review text, star rating, title, date, verified-purchase status, SKU / variant, and context.
3. Triage each review as critical, standard, or nit.
4. Check platform rules and internal facts before drafting.
5. Draft public replies and DM / support handoffs using empathy, solution focus, and brand voice.
6. Run future-buyer, defensiveness, promise, and voice consistency checks.
7. Write the response pack and review-rate follow-up actions.

Important Note

This is a download skill. Buyers run it locally with their own AI tool. It supports review triage, public-reply drafting, customer-experience handoff, and review-rate planning, not legal advice, medical advice, warranty adjudication, fraud investigation, platform-policy guarantees, consumer-protection compliance, or customer-service execution. Platform rules, review policies, return obligations, data-retention rules, privacy rules, and complaint-escalation requirements vary by marketplace, category, and region. Safety incidents, health claims, fraud allegations, legal threats, discrimination claims, regulated products, minors, or high-value disputes may require legal, compliance, platform, product safety, or CX leadership review before any public reply.