TrustReply – Contractor Review Replies

TrustReply drafts replies to customer reviews for contractors and home-service businesses — roofing, solar, HVAC, remodeling, plumbing, cleaning and moving.

What you provide

• The review text and star rating (Google, Yelp, Facebook, Angi, Houzz, Nextdoor)
• Your business name and trade
• Optional: what actually happened on the job, who should sign the reply, and a phone or email for follow-up

What it does

• Classifies the review (positive, mixed, negative, possibly not a customer, or contains a legal/safety claim)
• Writes a recommended reply and a shorter version
• For 1–2★ reviews, follows a de-escalation method: acknowledge, own what is yours, explain the fix, take it offline
• Lists facts you should confirm before posting
• Optional extras: a private follow-up message, review-request texts, monthly Google Business Profile posts, and a pattern report across many reviews

What you get

• Ready-to-edit reply drafts, under 120 words for negative reviews
• A table and priorities when you paste several reviews at once

Limits — please read

• Drafts only. It does not post, remove or report reviews, and it cannot see your review platform.
• It is not legal, insurance or public-relations advice. For lawsuit threats, injuries, property-damage or insurance claims, talk to your insurer or attorney before replying in detail.
• It cannot verify whether a reviewer was a real customer.
• It will not write fake reviews, pose as customers, or suggest paying or rewarding people for reviews. You are responsible for following each platform's review rules.